Surgaplay Terms and Conditions – Platform User Guidelines

1 Introduction

Welcome to surgaplay. These Terms and Conditions constitute a legally binding agreement between you as the user and surgaplay as the provider of the digital entertainment platform. By registering for or using any service on the website surgaplay.vin, you agree to comply with all terms stated herein without any exceptions.

Please read this document carefully before using the platform. If you do not agree with any part of these terms, you are not permitted to continue using the surgaplay platform.

Surgaplay reserves the right to modify, add, or remove any part of these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version.

2 User Eligibility

To register and use surgaplay's services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be a resident of or access the platform from a region where the use of online gambling platforms is not prohibited by law.
• Having full legal capacity to enter into a binding agreement.
• Never been designated as a person prohibited from using gambling services by any recognized regulatory body.
• Not acting on behalf of another person – each account must be owned and used solely by its registered holder.

Surgaplay also reserves the right to reject registration applications from any individual without providing a reason, where there are reasonable grounds to do so at the discretion of management.

3 Account Registration

Each user is only permitted to hold one account only at surgaplay. Holding more than one account – whether using a different name, phone number, email address, or banking information – is strictly prohibited and may result in the closure of all related accounts along with forfeiture of any balance or wins.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated in your official identification document
• An active phone number registered in your name
• A valid and accessible email address
• Exact date of birth
• Valid banking information for withdrawal purposes

Process Know Your Customer (KYC) is mandatory before your first withdrawal is processed. You are required to submit a copy of your identity card (MyKad), proof of residence, and any other supporting documents requested. All documents will be stored securely using industry-grade encryption.

4 Deposits & Payments

Surgaplay supports a variety of easy and secure deposit methods for Malaysian users, including FPX, Touch 'n Go eWallet, Boost, Maybank2u, CIMB Clicks, and various other local banks. All deposits are processed in real time with 256-bit SSL encryption.

Failed deposits due to issues on the bank's or payment provider's end will not be the responsibility of SurgaPlay. In such cases, please contact our support team with proof of transaction for further investigation.

5 Fund Withdrawal

Withdrawals may be made once the KYC process has been successfully completed and all bonus wagering requirements (if applicable) have been fulfilled. Withdrawals will only be processed to a bank account or digital wallet registered in your name.

• Minimum withdrawal amount: RM 50
• Processing time: 1–24 hours for most requests
• All withdrawal requests are subject to compliance review before approval
• Surgaplay reserves the right to request additional documents for withdrawals exceeding the set limit

Withdrawals that fail due to incorrect account details or details that do not match KYC records will be subject to an administrative fee. SurgaPlay is not liable for delays caused by the recipient's bank.

6 Bonuses & Promotions

Surgaplay offers a wide range of bonuses and promotions from time to time. Each bonus offer is subject to specific terms stated on the respective promotions page. In general, the following terms apply to all bonuses:

• Each bonus comes with rollover requirement (re-wagering) which must be fulfilled before any withdrawal is permitted
• Welcome bonuses are only available to new members making their first deposit
• Only one bonus may be activated at a time unless otherwise stated
• Bonuses obtained through unauthorised means, including the use of multiple accounts, will be immediately forfeited
• Surgaplay reserves the right to modify, suspend, or terminate any promotion without prior notice
• Any attempt to abuse the bonus system will result in account suspension and forfeiture of winnings

All bonuses have a validity period. Bonuses not used within that period will expire automatically. Please review the full terms of each promotion before claiming it.

7 Game Rules

All games available on the surgaplay platform use a Random Number Generator (RNG) system that has been independently verified by an accredited third-party audit body. The result of every game is final and cannot be disputed.

• Any technical disruption occurring during an active game session will be resolved in accordance with the game policy set by the software provider
• Bets that have been placed cannot be cancelled once the game has started
• Surgaplay is not responsible for wins or losses resulting from internet connection disruptions on the user's end
• The use of any automated software, bots, or third-party tools to play is strictly prohibited

For Live Casino games, the dealer's decision is final. In the event of a dispute, the video recording of the relevant session will be used as evidence for resolution.

8 User Conduct

Surgaplay users are required to conduct themselves in a responsible, respectful, and lawful manner while using the platform. The following actions are strictly prohibited:

• Using offensive, threatening, or racially charged language towards other users or support staff
• Using false personal identification or assuming another person's identity
• Engaging in any form of fraud, including exploiting technical vulnerabilities in the system
• Sharing or selling your account to another party
• Using a VPN or proxy to conceal your actual location in order to access the platform from restricted regions
• Conducting money laundering activities through the platform

9 Privacy & Personal Data

Surgaplay is committed to protecting the privacy and personal data of every user in accordance with the highest information security standards. The collection and processing of your personal data is subject to Privacy Policy our separate one.

In summary, your data is used for the following purposes:

• Identity verification and financial transaction processing
• Delivering an improved customer support experience
• Compliance with applicable legal and regulatory requirements
• Platform improvements and user experience enhancements
• Sending promotional communications (to consenting users only)

We will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law.

10 Liability Limits

Surgaplay provides its platform and services on an "as-is" basis. While we strive to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from technical errors or downtime.

Surgaplay is not liable for:

• Loss of income, profits, or funds arising from technical disruptions beyond our control
• Indirect, incidental, or consequential damages arising from the use of the platform
• Losses arising from the user's own negligence, including loss of password
• Any third-party actions affecting a user's account or transactions

SurgaPlay's maximum liability to any user in any case shall not exceed the total net deposits made by that user in the 30 days preceding the claim.

11 Terms Amendment

Surgaplay reserves the right to update or amend these Terms and Conditions at any time. Any amendments will take effect immediately upon publication on this website unless stated otherwise.

We will endeavour to notify users of significant changes via a notice on the platform or to their registered email. However, it remains your responsibility to check this page periodically.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 directly on the platform
• Telegram: Check the support section on the platform for our official ID

We aim to respond to all enquiries within 24 hours work. For urgent issues, please use live chat for the fastest response.

For more information on how we handle your data, please refer to Privacy Policy ours. For responsible gaming guidance, visit the Responsible Gaming ours.