SurgaPlay Privacy Policy – Your Personal Data Protection

Introduction

Surgaplay ("us", "Platform" or "SurgaPlay.vin") respects the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, process, store and protect your personal information when you use our website, mobile app or any services associated with SurgaPlay.

This policy applies to all SurgaPlay platform users including visitors, registered members and VIP members. By continuing to use our platform, you agree to the terms set out in this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our team through the channels listed at the end of this document.

Data We Collect

Surgaplay collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by law.

How We Use Your Data

Every piece of data we collect is used for a clear and lawful purpose. The following are the primary purposes of data processing at surgaplay:

• Service delivery: Creating and managing your account, processing deposits and withdrawals, and providing access to all games on the platform.
• Identity verification (KYC): Ensuring every user is a real individual who meets the required age and location eligibility criteria.
• Fraud prevention: Detecting and blocking suspicious activity, including the use of multiple accounts or fraud attempts.
• Customer support: Responding to inquiries, resolving complaints, and providing you with technical assistance more effectively.
• Targeted marketing: Sending relevant promotional offers and updates – only to users who have given their consent.
• Platform improvements: Analyzing usage patterns to continuously improve platform quality, speed, and security.
• Legal compliance: Fulfilling obligations under Malaysian law, including anti-money laundering (AML) requirements.

Surgaplay will not use your data for any purpose other than those stated above without first obtaining your consent.

Information Sharing

Surgaplay does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your information with others:

• Payment service providers: Transaction information required to process your deposits and withdrawals is shared with registered banks and e-wallet operators.
• KYC service providers: Identity verification data is shared with recognised KYC partners to ensure compliance with the verification process.
• Game software providers: Minimal game session information is shared with software providers for technical game operation purposes.
• Legal authorities: We will disclose information when required by Malaysian law, court order, or directive from a competent authority.

Data Security

Protecting your personal data is surgaplay's highest priority. We continuously invest in the latest security infrastructure to keep your information safe at all times.

Security measures we implement include:

• End-to-end data encryption: All data transmitted between your device and our servers is protected by TLS 1.3 encryption with a 256-bit SSL certificate.
• Two-factor authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorized access.
• 24/7 security monitoring: Our security team monitors all platform activity around the clock to detect and respond to any threats swiftly.
• Regular security audits: Independent security assessments are conducted periodically by accredited third-party audit firms.
• Internal access controls: Only authorized personnel have access to user personal data, and every access is logged for audit purposes.

Your Rights

As a surgaplay user, you have the following rights regarding your personal data under Malaysia's PDPA and our internal policies:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 14 business days.

Cookie Policy

Surgaplay uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the platform to help us improve website performance and speed.
• Functionality cookies: Remembering your preferences such as language selection and display settings for a more personalized experience.
• Analytics cookies: Used by recognised third-party analytics tools to understand traffic and usage patterns in aggregate, anonymous form.

You can manage your cookie settings through your web browser or via the SurgaPlay account settings panel. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

International Data Transfers

In the course of platform operations, some of your personal data may be transferred to, stored or processed outside Malaysia, particularly for server infrastructure and international payment processing purposes.

Surgaplay ensures that any international data transfers are carried out with adequate safeguards, including:

• Transfers only to countries or regions with an equivalent or higher level of data protection
• Use of internationally recognized standard contractual clauses with all data-receiving partners
• Strict risk assessment required before any data transfer is approved

Data Retention Period

Surgaplay retains your personal data for as long as your account is active or as long as necessary to provide services to you. When an account is closed, data is retained for a defined period before being securely deleted.

• Active account data: Retained for as long as the account remains active and for 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and tax legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Usage and analytics data: Anonymised data may be retained for longer periods for platform improvement purposes.

Once the retention period expires, your data will be permanently deleted or anonymised using secure, irreversible methods.

Child Protection

Surgaplay strictly prohibits the registration and use of the platform by individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal data from minors.

We also support online child protection initiatives and work with relevant authorities to ensure our platform remains safe and free from underage users.

Privacy Policy Changes

Surgaplay reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. Any changes made will be published on this page with a clear effective date.

For material changes that significantly affect your rights, we will:

• Sending notices to your registered email at least 14 days before changes take effect
• Displaying clear notices on the platform's home page
• In some cases, seeking your renewed consent before changes take effect

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly through the surgaplay platform

Our privacy team will respond to all inquiries within 14 business days. For urgent data security matters, please contact us via Live Chat for the fastest response.

For more information on the platform's terms of use, please refer to Terms & Conditions ours. For healthy and responsible gaming guidance, visit the Responsible Gaming ours.